Due to the ongoing pandemic, there may be some delays with postal orders. All orders are shipped with Royal Mail and we’ll be monitoring the situation in order to provide the best service possible. Any questions, please email: shop@thealchemist.uk.com

Shipping & Returns

The Alchemist has a 14-day return policy. If you wish to return an item, you must first contact the Alchemist team in writing via the contact page with your details and reasons for return.
All returns must be received unused, unwashed and in original packaging with order reference card (which is included with package) to receive a full refund. The Alchemist are not liable for any postage and packaging costs for returned items. A full refund will be issued within 30 days for returned goods received in line with the Returns Policy.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@thealchemist.uk.com and send your item with order reference card to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP

To return your product, you should mail your product (after following above procedure) to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.