The Alchemist has a 14-day return policy. If you wish to return an item, you must first contact the Alchemist team in writing via the contact page with your details and reasons for return.
All returns must be received unused, unwashed and in original packaging with order reference card (which is included with package) to receive a full refund. The Alchemist are not liable for any postage and packaging costs for returned items. A full refund will be issued within 30 days for returned goods received in line with the Returns Policy.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item with order reference card to: The Alchemist. 98 King Street Knutsford GB WA16 6HQ.
To return your product, you should mail your product (after following above procedure) to: The Alchemist. 98 King Street Knutsford GB WA16 6HQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.