Royal Mail Strike Action
Due to the planned Royal Mail strikes on the 30th September and 1st October 2022, orders may take slightly longer to be collected from us and delivered to you.
We are still packing orders as usual, but we cannot guarantee Royal Mail 48 delivery during this time. We apologise for any inconvenience but unfortunately this is out of our control.
You will receive an email with tracking information as soon as we ship your order. With your tracking details you will be able to follow your parcel's journey through the Royal Mail network. Please be advised your tracking may not update for a few days due to the strikes.
We currently only ship orders within the UK. All orders are shipped with Royal Mail. Shipping prices will be shown at checkout. You will receive an email with tracking information once your order has been shipped.
Please note, due to cocktails and infusions being made to order, it can take up to 5 working days for your order to be shipped. Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.
Free standard shipping is available on orders of £40 or more spent in a single transaction. Free shipping will automatically be applied at checkout to orders that qualify.
Please note that the free shipping threshold is determined by the final basket value after any promo codes have been deducted.
Please also note, our gift card platform is a separate entity to our online shop and therefore the free shipping promotion stated above does not apply to physical gift card purchases.
Prints and Merchandise
The Alchemist has a 14-day return policy on prints, t-shirts, hip flasks and cocktail shakers. If you wish to return an item, you must first contact the Alchemist team in writing via the contact page with your details and reasons for return.
To return your product, you should mail your product (after following the above procedure) to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns must be received unused, unwashed and in original packaging with order reference card (which is included with package) to receive a full refund. The Alchemist are not liable for any postage and packaging costs for returned items. A full refund will be issued within 30 days for returned goods received in line with the Returns Policy.
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at email@example.com and send your item with order reference card to: The Alchemist, Chadsworth House, Wilmslow Road, Handforth SK9 3HP.
Cocktail Boxes and Infusions
Please note we do not accept returns of unwanted goods on Cocktail Gift Boxes or Infusions by The Alchemist due to these items being perishable.
Due to being made with fresh ingredients, our cocktails and infusions have to be consumed within a certain time from when they are made. If you are ordering as a gift or will not be consuming right away, please check the shelf life information on cocktails and infusions before ordering to ensure they are suitable. This information can be found on the individual product pages.
If we have sent an incorrect item or your order has been lost or damaged please send us an email at firstname.lastname@example.org as soon as possible, along with photographic evidence of any damages/incorrect items.